You’ve invested in Citrix to help your users work more efficiently from home, but you’re now concerned user productivity and experience aren’t what you need them to be. Logons are slow, users are complaining, and productivity is down. What can you do? There are many common reasons Citrix performance might not be what it should, and the solutions might be simpler than you think. Consider these common reasons for sluggish Citrix performance and how to resolve them.
- Issues with StoreFront. For most Citrix users, StoreFront begins their experience. If it’s not working, you could be setting users up with a negative perception from the get-go. So, if users are complaining about their Citrix experience, look into any StoreFront issues first. Check into authentication issues, replication fails, and propagation failures. It is essential to check your configurations, as misconfiguration is one of the most common reasons why StoreFront fails. Be sure when troubleshooting that you don’t accidentally change the domain name of a StoreFront server, as this will cause syncing issues. Be sure to address necessary upgrades to StoreFront while checking to ensure that the default home page doesn’t revert to the original IIS default site.
- Hypervisor Performance. If your hypervisor fails, your virtual environment will too. Simple issues can cause serious problems. Be sure, for instance, that Citrix Hypervisor is set to the correct time. If set wrong, every virtual machine connected to that host will be impacted. Be sure to check hypervisor outage causes – perhaps just a network management system issue or, more critically, a storage repository has become unplugged. Other challenges that can impact hypervisor performance include disk usage, memory swapping, and mount directory errors. Be sure to check each if hypervisor performance challenges persist.
- Licensing Maintenance. For everything to be in good working order, your Citrix product licenses need to be up to date and in good health. Not only will proper licensing impact upgrades and configurations, but it will also contribute to the larger health of your system. Be sure to download and apply a new license file when prompted to avoid user connectivity issues and watch for licensing grace periods which can be less than 30 days in some instances. Double-check your license provisioning, matching licenses correctly to your workforce, and be sure to maintain your Citrix Provisioning Server to avoid replication errors.
- SQL Failures. Just as crucial as your Citrix environment is the database it uses. Be sure to follow Citrix’s best practices for SQL configuration to avoid headaches. Incorrect permissions and log rotation can lead to poor performance and blackouts. And if there is a disparity between upgraded software and an outdated table database, you can experience time-consuming recovery processes to restore your data.
- Citrix Workspace, Citrix ADC, and Issues. If you’ve addressed the first four areas above and are still experiencing Citrix performance issues, it may be time to call the experts. Citrix assessments may be needed to determine additional performance problems. At Whitehat Virtual, we have a range of Citrix assessments that can pinpoint the source of your performance bottlenecks and what is needed to resolve them. We’ll look for everything from the start of machine catalog fails, unstable consoles, and slow logons to issues behind workstation availability, slow printing, redirected folders, jittery sessions, and so much more.