Solving Every Day Citrix and VMware Issues
We encounter a wide variety of issues when solving our clients’ security headaches. However, across all industries and company sizes a few stand out as repeat offenders. Do these ring a bell?
Infrastructure UpgradeClients who need to upgrade their infrastructure will often face complex challenges getting Citrix or VMware running as intended. The application must be supported by an extremely stable backend in order to work.
Poor End User ExperienceAn unsatisfying Citrix or VMware experience can stem from many factors external to the apps themselves. Issues with VDI can often be traced to SQL, mass storage, Active Directory, and more.
Lack of ManpowerIT departments are often stretched thin. Our clients often find themselves without a team large enough to support a Citrix or VMware deployment, or with a team that has no native VDI experience.
Incomplete FeaturesCommensurate with a lack of manpower, both large and small companies have difficulties realizing the full Citrix or VMware feature-set. Small companies can’t afford to train their staff on every feature, whereas large companies may simply overlook the issue.
Complex Incident ResolutionTeams often face technical challenges with Citrix or VMware due to infrastructure issues, or personnel challenges due to siloed IT departments. No matter the reason, it can be frustrating to find the source of problems amidst a thicket of potential causes.
VDI OverloadCompanies running multiple VDI servers or many VDI images will often have implementations that are slow or buggy. This stems from configuration differences between servers, or simply from having an unmanageable number of VMs.
A Look At Our Process
By assuming responsibility for both support and delivery, our Citrix or VMware managed services remediates client issues, no matter the source.
- After a detailed assessment, Whitehat may determine that a remediation approach, using a Deskbloxx appliance to bypass infrastructure, may be warranted. Alternatively, a Citrix or VMware managed services approach can make up a skills gap on the client side
- Deskbloxx is a self-contained appliance that contains the components required for VDI to run well. It doesn’t rely on client infrastructure, meaning that the client can stave off costly upgrades while still enjoying the full suite of Citrix or VMware applications.
Citrix or VMware Managed Services
This approach helps overcome any potential downsides from a smaller or more siloed IT organization. Instead, our team delivers the Citrix or VMware implementation and also provides on going control and monitoring.
“I have not had to think about Citrix since Whitehat started managing it.” – Tom, CIO, National Services & Contracting Organization
“They got Horizon right, but Horizon with vGPU surpassed my expectations. No issues, its been a great experience.” – CIO
As a gold level Citrix partner and VMware partner we’ve mastered a wide range of VDI tools and techniques. Our expertise includes:
Enterprise Citrix and VMware Performance & Dashboard
400+ Proprietary Citrix and VMware Optimizations
Complete-Host-to-Endpoint Citrix and VMware Delivery
Amazon, Azure, and Private Cloud Desktop Delivery
Automatic Issue Resolution
End User Experience Management
Citrix and VMware Patch Management
Documentation Automation in Real Time
Single Image Management
SQL Database Management
Virtualization and NVIDIA Cloud
Get to Know One of Our VDI Specialists
One part process and one part expertise, the Whitehat team offers the best of both worlds.
Pablo L. Principal Citrix Architect
As Principal Enterprise Architect with Citrix Systems and now at Whitehat, Pablo leads our VDI practice working with Fortune 500 organizations in healthcare, banking, insurance, engineering, and energy verticals. Pablo is part of Whitehat’s continuing research efforts leading the development of the “living documentation” platform, self-healing automation, and leading our efforts to continuously improve customer environments and the end user experience.
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