Citrix and VMware Managed & Co-Managed Services

Solving Every Day Citrix and VMware Issues

We encounter a wide variety of issues when solving our clients’ security headaches. However, across all industries and company sizes a few stand out as repeat offenders. Do these ring a bell?
citrix infrastructure upgrade

Infrastructure Upgrade

Clients who need to upgrade their infrastructure will often face complex challenges getting Citrix or VMware running as intended. The application must be supported by an extremely stable backend in order to work.
poor citrix end user experience

Poor End User Experience

An unsatisfying Citrix or VMware experience can stem from many factors external to the apps themselves. Issues with VDI can often be traced to SQL, mass storage, Active Directory, and more.
lack of manpower

Lack of Manpower

IT departments are often stretched thin. Our clients often find themselves without a team large enough to support a Citrix or VMware deployment, or with a team that has no native VDI experience.
incomplete citrix features

Incomplete Features

Commensurate with a lack of manpower, both large and small companies have difficulties realizing the full Citrix or VMware feature-set. Small companies can’t afford to train their staff on every feature, whereas large companies may simply overlook the issue.
complex citrix incident resolution

Complex Incident Resolution

Teams often face technical challenges with Citrix or VMware due to infrastructure issues, or personnel challenges due to siloed IT departments. No matter the reason, it can be frustrating to find the source of problems amidst a thicket of potential causes.
citrix overload

VDI Overload

Companies running multiple VDI servers or many VDI images will often have implementations that are slow or buggy. This stems from configuration differences between servers, or simply from having an unmanageable number of VMs.

A Look At Our Process

By assuming responsibility for both support and delivery, our Citrix or VMware managed services remediates client issues, no matter the source.

VDI Assessment

  • After a detailed assessment, Whitehat may determine that a remediation approach, using a Deskbloxx appliance to bypass infrastructure, may be warranted. Alternatively, a Citrix or VMware managed services approach can make up a skills gap on the client side
program management


    • Deskbloxx is a self-contained appliance that contains the components required for VDI to run well. It doesn’t rely on client infrastructure, meaning that the client can stave off costly upgrades while still enjoying the full suite of Citrix or VMware applications.
citrix managed services

Citrix or VMware Managed Services

This approach helps overcome any potential downsides from a smaller or more siloed IT organization. Instead, our team delivers the Citrix or VMware implementation and also provides on going control and monitoring.  

“I have not had to think about Citrix since Whitehat started managing it.” – Tom, CIO, National Services & Contracting Organization

“They got Horizon right, but Horizon with vGPU surpassed my expectations. No issues, its been a great experience.” – CIO

VDI Expertise

As a gold level Citrix partner and VMware partner we’ve mastered a wide range of VDI tools and techniques. Our expertise includes:
enterprise citrix performance & dashboard

Enterprise Citrix and VMware Performance & Dashboard

citrix print management

Print Management

over 400 proprietary citrix optimations

400+ Proprietary Citrix and VMware Optimizations

profile management

Profile Management

complete host to enpoint citrix delivery

Complete-Host-to-Endpoint Citrix and VMware Delivery

Amazon, Azure, and Private Cloud Desktop Delivery

Amazon, Azure, and Private Cloud Desktop Delivery

automatic citrix issue resolution

Automatic Issue Resolution

citrix end user experience management

End User Experience Management

citrix patch management

Citrix and VMware Patch Management

citrix desktop as a service


citrix documentation automation in real time

Documentation Automation in Real Time

single image management of citrix

Single Image Management

sql database management

SQL Database Management

virtualization of nvidia cloud

Virtualization and NVIDIA Cloud


Get to Know One of Our VDI Specialists

One part process and one part expertise, the Whitehat team offers the best of both worlds.
Pablo Legorreta

Pablo L. Principal Citrix Architect

As Principal Enterprise Architect with Citrix Systems and now at Whitehat, Pablo leads our VDI practice working with Fortune 500 organizations in healthcare, banking, insurance, engineering, and energy verticals. Pablo is part of Whitehat’s continuing research efforts leading the development of the “living documentation” platform, self-healing automation, and leading our efforts to continuously improve customer environments and the end user experience.

12 Ways Virtualization is Transforming IT


Our Industry Expertise

healthcare it


Financing & Banking IT


Insurance IT


Technology IT


Legal IT


Education IT


retail IT


Manufacturing IT


Business IT

Business Services

real estate

Real Estate

Engineering IT


Energy IT


Construction IT


non profit IT

Non Profit

Government IT



Benefits That Matter

We orchestrate software, hardware, and personnel into one holistic solution that guarantees a headache-free VDI environment.
Reliable Scalability

Reliable Scalability

Our managed VDI offerings can be scaled infinitely down or up (to over 30,000 users with Simple Citrix infrastructure). This allows our clients to alter their VDI implementation without any interruption in service.
zero disruption hyper focused

Zero Disruption

Our hyperconverged appliance is faster and smoother, with extremely high uptime. Elimination of silos means that Citrix or VMware implementations are more resilient, and can’t be disrupted by infrastructural or organizational changes.
Cost-Effective Citrix Management

Cost-Effective Management

An optimal Citrix or VMware environment running on commodity hardware allows IT organizations to cut costs. Billing is consistent—clients receive a monthly IT spending report with no hidden items.
Premier Citrix Experts

Premier Citrix and VMware Experts

Whitehat’s VDI consulting services are powered by deep expertise within the field. As a Citrix and VMware partner our technicians can help with every aspect of your environment from deployment to ongoing maintenance.
external safeguards

External Safeguards

Poor user experiences with Citrix or VMware can only be traced directly to the application about 30% of the time. Therefore, Whitehat doesn’t just manage VDI—we’ll also control and monitor the external factors which affect its performance.
proactive remediation

Proactive Remediation

For maximum usability, VDI consulting can’t just be reactive—it must be proactive. Whitehat’s advanced monitoring solutions allow us to find and remediate Citrix or VMware issues quickly. In fact, 40% of tickets are fixed before the end user realizes there’s an issue.
Flexible Citrix Controls

Flexible VDI Controls

The extent to which clients can manage their own Citrix or VMware implementation is entirely up to them. Clients with internal IT teams may wish to take on some management responsibilities, while others can rest assured that the Whitehat team will keep Citrix running under nearly any eventuality.

Free Upgrades For Life

At Whitehat we’re always on the hunt for new end-user performance improvements. Without skipping a beat, we’re able to provide our clients with continuous VDI upgrades for life.

Connect With the VDI Practice


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