There are virtual environments and there are virtual environment people love to use. The difference is tied to the end user experience and can impact employee morale, business revenues and even the company brand as indicated by a pair of Aberdeen Group studies:
- 65% of end users complain about application response times according to a study done by the Aberdeen Group1.
- 58% of respondents said they experience lower employee satisfaction due to poor application performance3.
- Business performance starts to decline when mission-critical applications reach the baseline of 5.1 seconds of response time delay3.
- 50% said they lost revenue opportunities because of poorly performing applications3.
- 32% said they experienced damage to their brand reputation3.
- 31% found that their IT staff also lost effectiveness due to subpar application performance3.
We want employees to embrace technology and improve their productivity, but we often find that employees complain about poor application performance or actively seek unsanctioned work-arounds to get their jobs done in environments where the end user experience is not monitored.
How do you deliver and measure an “Exceptional End User Experience?”
You create a “virtualization environment people love to use” by delivering a consistent exceptional end user experience that you can baseline, measure and track from the end users perspective, not from the data center.
- Begin by monitoring the end-user experience on a real time basis using tools that proactively identify application problems before end users are affected.
- Forrester Research reports that 74% of the time IT first learns about a problem when end users call the help desk2. We want to proactively identify faults 70% of the time or better.
- End-to-end visibility into network performance is a requirement, specifically including the Citrix ICA protocol.
- End-to-end visibility on all supported platforms is fast becoming a requirement (internal network, public cloud, Service providers, mobile)
- Virtual performance equal or better than physical edge devices (PCs, laptops, etc.)
If you are ready to see how delivering an exceptional end user experience can improve your business, give us a call at 888.406.8719 to learn more. From 5 employees to several thousand, we can get you there.
1 Aberdeen Group (2010) “Extending APM: Managing Application Performance Inside and Outside the Corporate Firewall”
2 Forrester Research, Inc. (2010) "Lean Thinking: Mining The End User Experience".
3 Aberdeen Group (2008) “The Performance of Web Applications: Customers are Won or Lost in One Second”