Overcoming Everyday IT Challenges
Insufficient StaffingOne of the biggest challenges our clients face is not having enough highly skilled technical staff to implement and maintain cutting edge technology solutions that will keep their businesses competitive in today’s markets.
Compliance AdherenceAdhering to ever-changing compliance regulations requires vast amounts of time and resources that can quickly become unmanageable. Every industry from the financial services sector to healthcare has specific guidelines that our clients struggle to keep up with.
Lack of Strategic IT DirectionMany companies know they want to improve their IT infrastructure, but aren’t sure where to start. A lack of strategic IT direction can lead to sunk costs on ill-fitting solutions, unnecessary equipment, or an unrealistic timeline and roadmap.
Unrealized ExpensesWhen IT solutions aren’t installed properly, or if they aren’t compatible with preexisting systems, they often end up requiring more support and maintenance than expected. Unfortunately, these unrealized expenses can start outweighing the benefits of the technology itself.
Security ThreatsSecurity threats, data breaches, malware, hackers, and system vulnerabilities can strike fear into even the most technologically savvy business owner. Today’s security issues are becoming increasingly sophisticated in a time when data is more precious than ever.
Performance IssuesDIY and self-serve technology solutions might seem like a budget-saving option, until something goes wrong. Poor system performance can delay and interrupt the workflow or cause even more severe issues.
Our Process Sets us Apart
Our initial assessment involves a detailed technology audit to understand where our clients want to go, and the types of services they should have on an ongoing basis. We help our clients prioritize the tools they need most urgently against a long-term roadmap toward their future end state.
Remediation And Upgrades
We then help our clients avoid system attacks and crashes by crafting a detailed remediation and upgrade plan that includes critical security protection, IT upgrades, as well as cloud and hosting migrations.
Security Program Implementation
We know that our clients’ data is one of their most precious assets, so we take security and compliance seriously. Each Whitehat specialist has deep knowledge of leading security best practices and will make ongoing recommendations as new governance standards arise.
– Tom, CIO, National Services & Contracting Organization
Meet Our Team Leader
Principal Citrix Architect
As Principal Enterprise Architect with Citrix Systems and now at Whitehat, Pablo leads our Citrix practice working with Fortune 500 organizations in healthcare, banking, insurance, engineering, and energy verticals. Pablo is part of Whitehat’s continuing research efforts leading the development of the “living documentation” platform, self-healing automation, and leading our efforts to continuously improve customer environments and the end user experience.
Improve the End-User Experience
Our Industry Expertise
The Whitehat team expertly provides customized solutions to the following verticals:
Business Benefits Our Clients Count On
Technology That Works
The best technology solutions are invisible. That means our clients’ virtual environments are never down. Their employees aren’t wasting time waiting for apps to load. And their technology integrates so seamlessly with their business processes they barely notice it. In short: we deliver technology that works.
Controlled IT Costs
Before we begin our managed IT support, we always work with our clients to set a budget and prioritize their remediation and upgrade path so they can plan their technology investments and costs. Because Whitehat operates on a fixed, pay per use model, there is never any pressure or surprises.
We help companies of all sizes stay competitive by continuously monitoring their systems and making necessary updates to avoid system or security failure. In fact, 40% of all issues are identified and resolved before end users report them.
White Glove Service
All of our solutions are fully customized. When our clients partner with Whitehat, they can expect white glove service for their very own vCIO that helps them set and achieve their technology goals. Whether they need basic system IT support or a full cloud migration, we have the tools for the job.
Business growth, seasonality, and changes in the market are never a hurdle for our clients. All of our technology solutions are built to accommodate growth, and agile enough to scale back when necessary. Our managed it services program adapts to our clients’ needs as they adapt their business.
Continuous Compliance Monitoring
Peace of mind means knowing that our technology solutions are always on par with industry compliance standards. We know compliance regulations can make or break our clients’ success so we’re constantly monitoring for updates and implementing the newest requirements.
Complete Data Security
Our clients expect top-of-the-line data security, and we wouldn’t expect anything less. Data is one of the most valuable assets in today’s economy, so we protect our clients’ business information and transactions with the most current tools to fend off hackers and malware.
Day and Night Support
No matter what systems our clients currently use, or where they want to go on their technology roadmap, we keep things running behind the scenes. We’re here to provide 24/7 support for Mac and Windows. When our clients partner with Whitehat, their technology works for them, not the other way around.