50% of the Citrix environments we are engaged in to do remediation for, is for complaints like “Citrix is slow.” The one common “root cause” is a general lack of knowledge on exactly how virtualized environments like Citrix, work.
One particular “Citrix is slow” environments we worked on was resolved by completing basic patching the system, 600 patches to be exact. What was the root cause? The IT team was not comfortable working in Citrix and was afraid to touch it or do any updates.
The most recent “Citrix is Slow” broken environment we worked on was brought back into shape by fixing the Provisioning Server (PVS) and Web Interface servers after the responsible admin made some changes that seemed harmless, but in reality kicked everyone out of the environment and cut off all remote access.
While there was a technical problem in both of these engagements, the real root cause was the lack of practical knowledge about Citrix and or virtualization in general by the client side IT teams.
So what should a business or new administrator do when they suddenly find themselves with a cranky Citrix environment and lack the expertise to fix it?
- BEFORE your Citrix environment begins to have problems, locate a good Citrix partner that has several resources at your disposal if and when you need to hit the big red panic button.
- Familiarize yourself with the Citrix forums and other sources of Citrix information like, Spiceworks forums and Doug Brown’s site - DABCC.com.
- Build a lab environment so you can get more familiar with Citrix, try out your ideas, understand how it works, test patches, updates and new implementations before trying it in the production environment.
- Find a Citrix Users Group or tap into one or several of the various Citrix related groups in LinkedIn.
- Look for live Citrix training classes that are available online.
- If you just need to learn Citrix but do not need to be “Citrix Certified,” look at getting a custom Citrix class onsite, built around your environment and educational needs. This is a great way to condense what would be several days-to-weeks’ worth of classes into a concise custom class that addresses specifically how YOU use the technology. As a side benefit, these classes often include labs based on your environment to help improve material absorption.
- Attend training at a training facility offering the formal Citrix classes but have them broken up into short modules that can help you get training in short chunks over several days around your schedule instead of being out all week.
- Alternately, look for a training facility that offers condensed Citrix classes that squeeze a weeks’ worth of content into a very intense three days.
If Citrix Training isn't an option to help you get a handle on your cranky Citrix environment, certainly there are Citrix partners that can offer phone or remote support and some, like Whitehat, that also manage client-side Citrix environments, short or long term, for their customers. If you ultimately decide you do not want to acquire Citrix expertise in house, these might fair options for you in your region.
If you have an immediate Citrix issue, you can always give us a call, the first incident is free.