Many businesses find that they can better focus on core business strategies and market growth by transitioning their IT infrastructure to a managed IT service provider (MSP). This includes all of the day-to-day operations like business applications, maintenance, IT desk services, email services and contract management.
The MSP can also help plan and balance information technology expenditures with strategic objectives and end user requirements. Companies can leverage the capabilities of an experienced and trusted IT service provider to deliver an open, flexible solution customized to its unique needs.
Managed IT Services
Under the managed IT support model, many companies choose to continue owning their hardware and software but secure a managed IT services agreement with a third-party vendor to handle management and operations of the infrastructure.
Here are some of the types of services typically outsourced:
- Monitor infrastructure and take a proactive approach to prevent problems
- Consulting, design and implemenatation services
- Manage software patch and upgrades
- Installation of software upgrades
- Installation of new or replacement hardware
- Data backup
- Disaster Recovery
- Periodic testing to ensure proper operation and maximum performance
- Maintain system documentation
Companies now realize that outsourcing some or all IT functions to a managed services company does not lead to a loss of control over vital business functions but rather ensures companies avail themselves of the industry best practices, standardization, and application support.
Choosing a Managed IT Service Provider
When conducting your due diligence for a managed service provider, make sure the partner offers a range of outsourcing options:
- Is there a need to enhance or update your existing system?
- Should it be moved to a colocation or kept in-house?
- Do you want internal IT staff to do primary management or want a managed services partner?
- Do you want to have your system monitored for performance or do you want to outsource management and operations to a service provider?
- Should you eliminate your IT Department and outsource the entire operations?
Solutions must be scalable, secure and seamlessly integrate with your infrastructure and business needs. An MSP can also function as a management consultant with a unique set of resources, skills and knowledge in software, hardware and all phases of IT operations.
The provider should possess the expertise to assist with the evaluation and review of the network, consider upgrades and additions to the system and help align your technology and business requirements.
Depending on the degree of outsourcing, enterprise customers and SMBs benefit from a cost effective way to outsource the enormous challenge of building, maintaining and supporting an information technology infrastructure environment. Here are the 5 main reasons to move to a managed service provider:
- Efficiencies at a lower cost
- Reduction in risk by sharing various costs
- Staff management
- Easy scalability
- Leading-edge technologies and processes
In a time of greater demands and shrinking budgets, companies must embrace new concepts and approaches for delivering IT services. Establishing a partnership with an MSP offers instantaneous flexibility and cost-efficiency. This managed IT support solution allows management to focus on core competencies, grow the business, improve profitability and secure a reasonable ROI on technology investment.